IPIN Viewing System Support

This is a known issue and will be fixed in a later version. The annotation functions still work properly and the missing lines will reappear after you've completed the figure. It's just a visual thing that we didn't have sufficient time to fix before releasing v4.10.

This is a known issue that affects very few people. You can work around it by opening the print dialog from the File menu instead of the toolbar. It will be fixed for good in the next major update.

This issue was fixed in IVS v4.1. However, you need to set up the viewer with the proxy address and authentication information. Run the viewer using the icon on your desktop or in the start menu. When it comes up, click on the Prefs button. Check the Use Proxy box and fill in the information (get it from your IT personnel if you don't know what to put in). You can update at no charge by clicking on the download link in the navigation bar at the top of the page.

This issue was fixed in IVS v4.1. Both the shortcut in the Start menu and the one on the desktop will properly start IVS in offline mode. You can update at no charge by clicking on the download link in the navigation bar at the top of the page.

This was fixed in a pre-4.1 update. Please update to v4.1 or later if you are experiencing this problem. You can update at no charge by clicking on the download link in the navigation bar at the top of the page.

IVS requires read/write/modify/delete access to the designated saved plans folder. The default location of this folder is C:\IVSPlans\, but it can be changed by the user (from the Prefs button). In most cases, the setup program for IVS v4.1 or later will set permissions accordingly. However, it will NOT set permissions if the folder previously exists. If you get this error, you need to log in with an administrator account and give appropriate permissions for that folder.

This is generally a result of Internet Explorer's security being set too tightly to permit an external program to be run. To correct this, click on the Tools menu in Internet Explorer and select Internet Options. Click on the Security tab in the window that opens up. Select the Internet zone from the four icons at the top of that window. The default security setting for this zone is medium. If you are not set at medium, you can reset it to medium by clicking on the Default Level button near the bottom of the window. Click on Apply and then OK. Close all Internet Explorer windows, then bring it back up and try a plan link again. This last step is CRUCIAL, as the new security settings will not take effect in IE until it has been closed down!
IMPORTANT NOTE: You may not be able to change the security settings if your computer has restricted access set by your IT department. If this is the case, you'll need to contact your IT department for help.

This was resolved in the IVS Pro 4.1 release. Printing with markups will work so long as your plotter has enough memory to print a large color image.

This was resolved right after the initial IVS Pro 4.1 release. The first patch to it will contain this fix. If your version is 4.1.1875.17300 or earlier, please check for an update in Prefs.
The saved plans location is also used as a scratch disk, so it MUST exist for the viewer to work. If the currently selected drive does not exist or cannot be accessed, the viewer will notify you of this and bring up the Prefs screen for you to select a valid drive and folder.

This site is best viewed with Internet Explorer 6.0 or higher. Download Internet Explorer now!

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