IPIN Viewing System Support

If you have Microsoft .NET 2.0 or later installed and/or a 64-bit computer, an updated version of the .NET Security program is required to allow the IVS Pro Viewer function properly. Please click here and choose Save. Make a note of where the file is being saved. When the download is complete, close Internet Explorer and then double click NETSecurity2.0.exe to install the update.

This is ONLY an issue on installing IVS Pro 4.0. The installer for version 4.1 was modified to not take over the TIF association.

Find one of the TIF/fax files that you would normally double-click on to open. Click ONCE with the left mouse button to select the file. If you are using Windows XP, click once on the file with the RIGHT mouse button. If you are using any other version of Windows, hold your SHIFT key down while you RIGHT-CLICK on the file. In the pop-up menu that appears, there will be an option called Open with. Click on this option once with your LEFT mouse button. A dialog box will come up asking you which program you want to open this type of file with. Depending on your OS, you're looking for either Wang Imaging, Kodak Imaging, Imaging Preview or Windows Picture and Fax Viewer. Select whichever one you find, check off the box labeled something like "Always use the selected program to open this kind of file" and then click on OK. Your TIF/fax files will now open the same way they did before.

This error means that .NET is not set up to trust the web site you are attempting to access plans on and is refusing to launch the viewer. Please follow the instructions in the dialog box to run a program that was created on your computer when you installed the Pro viewer that will create the appropriate permissions for you.

If the planroom you're accessing is NOT on the list of planrooms within the security setup program, then that planroom is not authorized to use the IVS viewers or else there is a more serious problem and you should contact YOUR planroom for assistance.

This is usually a result of a pop-up advertising blocker. Pop-up blockers should NEVER be active on an IPIN site as they will interfere with several functions that the system tries to perform as some of the things our site has to do to perform it's job properly have similar characteristics to pop-up advertising.
Most pop-up blockers are installed either as part of an Internet security suite, part of a search bar add-on to Internet Explorer, or are a stand-alone program. There are many different pop-up blockers and they all work differently, so we can't give you specific instructions on how to find or disable it. However, most pop-up blockers allow you to create site exceptions, so you can continue using the blocker while turning it off for certain safe sites.

First, verify that the viewer is indeed installed on your computer. If it is, you will find an icon for it on your desktop, in the Start, Programs, IPIN menu or in both places. If these icons are not there, then you do not have the viewer installed.

If the viewer is installed, did you close down Internet Explorer after installing the viewer and before trying to run it? If not, do so now. This is required for the browser to recognize the viewer properly.

If you did that and are still being told the viewer is not installed, then your Internet Explorer security settings are probably set too high to permit the viewer to be launched. In Internet Explorer, click on the Tools menu and select the Internet Options... option. Click on the Security tab. Make sure that the Internet zone is selected in the top part of the window. If the Default Level box in the lower right corner of the window is not grayed out, click on it. The Internet zone should now be at Medium security. Click on Apply, then OK. Close Internet Explorer, run it again and try one more time.

Due to the amount of dirty, paper drawings that we get, we have to use a raster image format, which takes more plotter memory than a vector image (which CAD programs use natively) to draw. As a result, there are a number of print options that will likely have to be set properly to prevent this from happening. The location and how to set these properties varies with different plotters and even different driver versions, but you should be able to find them. Please note that these settings should be made to the driver from within the control panel to ensure that they are applied to the viewer.

Set print quality to fast/draft.
If plotter is a color model, set it to print in grayscale.
If plotter driver has an option to conserve memory in printer or perform document processing in printer or in memory, select the option to do so in the computer.

In short, do whatever you can to reduce the amount of information that has to be sent to the plotter.

This error means that Windows Installer encountered an error while trying to install assemblies to the Global Assembly Cache. This can be caused by several different reasons. Please CLICK HERE to read a document that outlines the reasons and how to resolve this issue.

The Pro viewer is a stand-alone program. As such, for it to be able to operate with our web site, it has to have access to the Internet. Many software firewalls (and some hardware firewalls) can be configured for which applications are permitted to access the Internet. Some examples of these are ZoneAlarm and Norton's firewall. To resolve this problem, you need to configure the firewall to allow three executables to access the Internet. The executables are all in the folder you installed the Pro viewer into (by default, C:\Program Files\IPIN\IVSPro\). The names of the executables are IPINVIEWER.EXE, NETSECURITY.EXE and UPDATER.EXE. You probably recognize one or more of them as most firewall packages will ask you whether to allow it the first time a program attempts to access the Internet.

The Pro viewer requires that .NET security permissions be defined on your computer that allow the web site to look up the location the Pro viewer was installed to on your computer and launch it. The .NET 2.0 Framework intercepts and handles this security check when it's installed instead of letting .NET 1.1 handle it. We've created a new IVS Security Setup program that will perform the same functions for .NET 2.0. If .NET 2.0 is properly installed on your computer, the instructions and fix for this will be visible to you up above, right below the blue/orange navigation bar.

The Vista OS has a feature called UAC (User Account Control) which makes all user accounts act as standard users. Since the .NET Security Setup program makes changes to the computer's security settings, it has to be run as an administrator. To do this, right-click on the icon for the .NET Security Setup program and click Run as Administrator. It will then be able to make the changes properly.

A McAfee Security Center update, released around September, 2009, breaks the viewer's ability to launch from a web site. Disabling McAfee through the GUI interface does NOT fix the problem. The problem is in a browser helper object (BHO) called "McAfee SiteAdvisor BHO". To disable this BHO, in Internet Explorer, go into Tools, Manage Add-ons, Enable or Disable Add-ons. Find the add-on labeled McAfee SiteAdvisor BHO, select it and click on the Disabled button down below. Close Internet Explorer, bring it back up and try the viewer again. Please note that this BHO could be re-enabled again by McAfee at a later time without your knowledge or specific consent, so if the issue reappears after a while, check that BHO to determine whether it's been re-enabled.

Internet Explorer 8 increases the default security settings for the Internet zone. As a result, the launcher object for the viewer no longer functions. There is a visual element to the launcher object on the page that lists the plans for a project. It shows as a small light blue square in the far lower left corner of the page (click here to see a screenshot). To permit the launcher to run, you need to add the web site(s) you're using the viewer with to the Trusted Sites zone. For detailed instructions, click here.

There is a glitch in the installer that prevents a registry entry from being properly modified to match the new drive selection made during installation. To fix this, you need to modify a registry entry. BE SURE YOU CHANGE ONLY THIS SPECIFIC REGISTRY ENTRY! Changing other registry entries could result in damage to your system, even including making it unbootable. To change the registry entry, you must be logged on with administrative privileges.

Click on Start and then Run. In the box that opens up, type in REGEDIT and click OK. In the left-hand pane of the registry editor, go to the HKEY_LOCAL_MACHINE, SOFTWARE, IPIN, IVSPro key and select it. In the right-hand pane, you'll see a value called SavedPlanFolder which is likely set to C:\IVSProPlans. Double-click on SavedPlanFolder. In the box that comes up, change the drive from C: to the drive letter you installed to. For example, if you installed it to an I: drive, the value for that key should read I:\IVSProPlans. Once the change is completed, exit the registry editor and try launching the Pro viewer again.

The Pro viewer checks the registry for the default mail client while launching to determine if it can facilitate e-mailing of drawings. If there is no regsitry key for the default mail client, it will crash with this error. The resolution for this is to create the required registry entry with a blank value. This can be done by downloading a registry file by clicking here. Run the file and the default value will be created in your registry. Afterwards, the viewer should launch properly.

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